Other Services That We Offer Include:

 

Dispatch Support

Business Process Outsourcing

As a business owner, you have a choice of features with many services. One key complaint voiced in the United States about call centers is that agents have limited command of the English language.

PRG supports domestic outsourcing having multiple centers in the US. In addition it is essential to have Spanish-speaking representatives in today's market and therefore we ensure our ability to handle Spanish speaking client support. For an even greater breadth of help for customers, the utilization of interpretation services or upon client request the recruitment of representatives who speak additional languages is available.

Contact Center Support
Contact Center Support

Help and support can make a big difference in the overall quality of the service you receive as a business owner and the impression a center is making on your behalf. PRG can offer a host of contact center solutions to fit your needs.

Inbound Calls Outbound Calls

  • Phone answering service Feedback and survey
  • Message answering service Appointment setting
  • Order processing Customer service follow up
  • Dispatch service Information delivery
  • Surveys (post call) Services delivery
  • Process service enrollments

Outbound Calls Feedback and survey

  • Appointment setting
  • Customer service follow up
  • Information delivery
  • Services delivery
  • Dispatching delivery
Data Process & Data Management
Data Process & Data Management

Our data processing and management services radically reduce management and operating costs, which allows businesses to invest more time and money back into core areas of their operation.

When businesses have complex data needs, Project Resources Group offers data processing and data management solutions that reduce operating costs and increase revenue.

Our data processing and management services radically reduce management and operating costs, which allows businesses to invest more time and money back into core areas of their operation.

Some of the advantages of using our data solutions include:

  • Reduction in data inconsistency
  • Reduction in operation costs
  • Large-volume processing
  • Data capture from multiple input formats
  • Data presentation in multiple formats to provide an overview of the company’s performance
  • Complex statistical analysis of data to gather vital information on customers, competitors and the business itself

Find Out How PRG Can Help You

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