Leadership Team

Dean Flora

Dean Flora is the president and one of the founders of PRG. In his leadership role, he provides strategic and operational oversight to PRG’s management team, with whom he supports and challenges to find, establish, and expand new lines of business across its national footprint. Throughout his career, Dean has overseen projects focused toward increasing efficiency and effectiveness of field quality control activities, risk and trend based sampling of workmanship, cost effectiveness, and more recently, developing new service offerings based on market needs of PRG's clients. Dean holds a civil engineering degree (BSCE) from the University of Missouri and a master’s degree (MBA) from the University of Denver. Dean also is a registered professional engineer (PE) in several states.

Bryan Hoffman
Vice President, Construction Project Management

Bryan has over sixteen years of experience in the communications industry working in cable television and wireless phone. The last several years have been spent managing projects in cable construction and materials management. Bryan also spent three years in the international audit group of MediaOne working and managing engagements around the world including traditional financial audits as well as risk assessment and controls, process improvement and revenue assurance. He has also done financial and capital work for service providers including Time Warner Cable, AT&T Broadband, and Qwest. Bryan has a BS BA majoring in accounting and finance from Colorado State University in Fort Collins.

Eric Heppe
Director of Finance & Human Resources

Eric is the Director/Controller over the finances for all divisions at PRG. Eric joined the team in the summer of 2014 to help support the growing needs of the company. He brings a strong background in Accounting & Finance with experience in small to large corporations in both service and manufacturing industries. He has a proven track record as a strategic partner to streamline processes, enhance efficiency and reduce costs across organizations. His team-focused philosophy will help PRG continue to improve Company performance and allow for an efficient cost structure that will benefit internal and external customers. Eric has a BS degree in accounting from Northern Illinois University and successfully passed the CPA exam.

Deb Dufour
Director of Business Process Outsourcing

Deb Dufour is the director of operations for PRG’s Business Process Outsourcing (BPO) division and Information Technology and Application Development (IT/AD) division. Deb joined PRG in December of 2006 as it launched its formalized business operations and contact center operations. In her leadership role, Deb provides strategic and operational oversight to PRG’s BPO teams in two contact centers leading their respective lines of business and managing client expectations. Deb’s Education includes four years of college to include a Paralegal Certification and 2 years of advanced technical training for a Telecommunication Specialist rating in the United States Navy.

Troy Hoffman
Director of Outside Plant Damage & Recovery

Troy possesses over a dozen years of communications experience in both satellite and cable television. Working in the Outside Plant Damage industry, Troy handles all aspects of the business from recovery and investigation to operations, program management and business development. Prior to joining PRG, Troy spent more than five years with EchoStar Satellite, LLC in Denver, Colorado where he worked in operations as a commercial key accounts manager for their national MDU program. In addition to his cable and satellite experience, he also has an extensive background in public and media relations. Troy holds a Bachelor of Arts degree in Technical Journalism from Colorado State University in Fort Collins.

Steve Wychulis
Director of Human Resources

Steve has 20+ years of experience in leading Human Resources for global high technology companies. His philosophy is simple and straight forward: “To provide exceptional service to our customers, we must first strive to serve our employees with unexpected value”.  Within his HR leadership role, his primary focus is employee development, engagement and company culture. Steve spent 16 years with a global medical device manufacturer leading all HR and IT functions over several sites and in two countries.  His education includes Regis University, The Center of Creative Leadership and Gazelles Executive Training. Steve also served as the Chairman of the El Paso County Workforce Investment Board, Co-Chair of the Colorado Springs Economic Development Sector Group, a representative for manufacturing in Washington DC and a noted public speaker. 

Thomas Hoffman
Director of Application Development Services

Thomas is the director of PRG’s Application Development Services (ADS) Division. Thomas joined PRG in 2015 after spending over 13 years in the IT/Telecommunications industry with Lucent Technologies and Avaya Inc. While in his role there, he created enterprise systems including: an automated ticket routing system, a case quality application and a global payroll system. Thomas’ agile approach and streamline philosophy to development operations allow PRG’s ADS division to produce scalable applications in rapid time. Thomas possesses a great combination of technical and business acumen along with a passion for creating sustainable business processes and technology solutions. Thomas has extensive technical knowledge and holds industry certifications from Microsoft and VMWare.