By PRG, Posted in Business Process Outsourcing

Don’t think your business could benefit from outsourcing? Think again. Almost all businesses can have a function of their business outsourced to another provider. Outsourcing can help to save time, money, and staff resources. These savings can either be passed along to customers or poured back into your business to help it grow to new heights.Here we outline just 4 businesses that can really benefit from outsourcing.Retail storesWhile you may think that you can’t possibly outsource when you&rsqu... read more.

  • April 26, 2017
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Outsourcing customer service is hot among many companies both here and overseas. Augmenting your business with non-core business services units has really taken off over the past 15 to 20 years as we become more global in our business operations, and more clever about the financial decisions made to maximize profits and save on resources.But there are many myths about outsourcing that are still prevalent today and we are about to bust 4 of the most common ones. Myth #1: Customers won’t be able to unde... read more.

  • March 24, 2017
  • 2 Comments

By PRG, Posted in Business Process Outsourcing

We are well into the new year and it’s time to start thinking seriously about what 2017 means for your business. Consider the direction you need to head in to enhance profits, efficiency and business smarts. Ultimately, you need to think about how you can use other business services to your distinct advantage.PRG is a business solutions provider specializing in business process outsourcing and software solutions.  It is our mission to help businesses run smoother, faster, and leaner, returning pr... read more.

  • February 21, 2017
  • 0 Comments

By PRG, Posted in Business Process Outsourcing

BPO, or Business Process Outsourcing, has long been a great way to augment a company’s internal business processes with a specialized, often cost effective, provider. If you have your own business then you may feel like some of the business activities that are performed by employees within your business, while necessary, aren’t directly related to the actual work that your business does.For instance, there are a number of business processes, that while crucial to your business running successful... read more.

  • February 10, 2017
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Business Process Outsourcing, or BPO, is what companies across the globe are doing to help streamline their operations and make savings in non-core business areas, most notably in call centers. It involves outsourcing a function from within your business to another provider, one that concentrates only on this service.1. BPO helps you focus on your core businessWhat is your core business? It almost certainly isn’t customer service. So why do you have an internal team dedicated to this job function? In... read more.

  • January 26, 2017
  • 0 Comments

By PRG, Posted in Business Process Outsourcing

How do you decide which outsourcing company should help with your business processes? While there’s always the standard “pick at least 3 providers and compare them” response, just how do you exactly go about the evaluation process? Well, it all goes back to your business and needs. You need to know what you’re looking for before you even get started.Here are 5 steps to take in order to successfully find the right outsourcing company for your customer service.Step 1: Know exactly what... read more.

  • October 20, 2016
  • 6 Comments

By PRG, Posted in Business Process Outsourcing

Quality. It’s often a tough thing to judge. How do you judge the quality of a carton of orange juice, for instance? Is it by how the carton looks from the outside? By the price? How many oranges went into it? How many additives are in it? How it tastes to you? What if your tastes vary to other people?The same can be said for the quality of customer service.So just how do we measure the quality of our customer service? Here are some great ways to help determine your customer service quality rating.Meas... read more.

  • October 06, 2016
  • 0 Comments

By PRG, Posted in Business Process Outsourcing

Is your customer service stuck in the 1990s? Get ahead with the latest customer service solutions that can help your company perform their customer service tasks more efficiently and leave your customers with a smile on their face. Today we take a look at the top 7 customer service solutions that are being implemented around the world with brilliant results.Cloud ticketing systemA cloud ticketing system ensures that all your inbound and outbound calls are monitored in in the best way possible. An innovative... read more.

  • September 21, 2016
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Choosing to outsource your customer service is a big decision. You might have already thought about the cost benefits of doing so but nervous that you’ll lose that specialized touch and branding that you think your customer service department has nailed. If you are still umming and ahhing about whether to outsource your customer service then have a browse though these benefits – it may just give you the confidence you’re looking for.Here’s 5 of the top reasons that companies choose t... read more.

  • September 12, 2016
  • 3 Comments

By PRG, Posted in Business Process Outsourcing

Your customer service is key to running a reputable and trusted company. Without excellent customer service to manage customer issues and complaints, you run the risk of not only losing current customers but also turning off potential new ones.So how do you find and hire a quality customer service team?Hiring an in-house customer service team can get expensive, particularly if you have to train people on your business. A common business practice nowadays is to offshore customer service; however, the negativ... read more.

  • May 25, 2016
  • 0 Comments