Business Process Outsourcing, or BPO, is what companies across the globe are doing to help streamline their operations and make savings in non-core business areas, most notably in call centers. It involves outsourcing a function from within your business to another provider, one that concentrates only on this service.
1. BPO helps you focus on your core business
What is your core business? It almost certainly isn’t customer service. So why do you have an internal team dedicated to this job function? In 2016, it’s all about making sure that you are concentrating on your core business functions, and saving money by outsourcing functionality that isn’t related to your core business. BPO gives you the opportunity to put your resources back into reinvesting in the business rather than resources doing non-primary functions.
2. BPO is affordable
BPO is generally going to be more affordable than housing your customer service call center within your business itself. This is because labor is generally cheaper when it is procured in the way that outsourced companies do business. The savings that you make by outsourcing business processes can be passed along to other areas of your business. If you’re looking to cut costs within the business, either to save money, or just to ensure you’re not continually going into the red, then you should consider BPO.
3. BPO doesn’t have to mean poor customer service
You may be familiar with certain company’s outsourced customer service “talent”. Oftentimes they are hard to understand, poorly trained, or cannot communicate with you well due to language differences. These type of operations give business process outsourcing a bad name. It is not just about getting the cheapest labor for your job, it’s about doing the job that needs done properly. Choosing to use onshore or nearshore outsourcing for your BPO is the clever way to do things as it can help to avoid many of the issues that can crop up with offshore BPO.
PRG offers business process outsourcing to a wide variety of businesses. Our onshore model means that you are able to have a more appropriate service than offshore companies can offer. Our customer service call centers can be trained up on all the ins and outs of your business, so that they have a highly specialized knowledge that transfers across to your incoming and outgoing calls.
We also have a choice of Spanish speakers available to service all your Spanish speaking customers. If you are interested in finding out more about our BPO services, then make sure to contact us via our Get Started Today online form. We can answer all your questions and give you more of an idea about the total packages that we offer for BPO.