By PRG, Posted in Application Development

When you consider the fact that 90% of today’s available data was created in just the last 2 years, it’s not surprising that big data is BIG business these days. The majority of big data is made up of every click, scroll or keystroke on a digital device. It equates to more than 2.5 quintillion bytes per day, the kind of number that probably has you scratching your head and thinking what on earth do we need all this data for?For business owners, it’s absolutely crucial to collect data to im... read more.

  • September 28, 2016
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By PRG, Posted in Business Process Outsourcing

Is your customer service stuck in the 1990s? Get ahead with the latest customer service solutions that can help your company perform their customer service tasks more efficiently and leave your customers with a smile on their face. Today we take a look at the top 7 customer service solutions that are being implemented around the world with brilliant results.Cloud ticketing systemA cloud ticketing system ensures that all your inbound and outbound calls are monitored in in the best way possible. An innovative... read more.

  • September 21, 2016
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Choosing to outsource your customer service is a big decision. You might have already thought about the cost benefits of doing so but nervous that you’ll lose that specialized touch and branding that you think your customer service department has nailed. If you are still umming and ahhing about whether to outsource your customer service then have a browse though these benefits – it may just give you the confidence you’re looking for.Here’s 5 of the top reasons that companies choose t... read more.

  • September 12, 2016
  • 3 Comments

By PRG, Posted in Application Development

While there’s plenty of “one-size-fits-all” customer relationship management (CRM) solutions around – in fact, you’re probably using one in your business right now – building, implementing, and growing your very own custom CRM makes far more sense for serious businesses.Tailoring your customer interactions and management to individuals is now more important than ever, in a world where people expect companies to understand them and speak directly to their desires. This is... read more.

  • June 17, 2016
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Your customer service is key to running a reputable and trusted company. Without excellent customer service to manage customer issues and complaints, you run the risk of not only losing current customers but also turning off potential new ones.So how do you find and hire a quality customer service team?Hiring an in-house customer service team can get expensive, particularly if you have to train people on your business. A common business practice nowadays is to offshore customer service; however, the negativ... read more.

  • May 25, 2016
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By PRG, Posted in Business Process Outsourcing

What makes customer service exceptional? Many companies overlook the basics of customer service when they outsource their customer care needs. While it’s possible for the required traits to be taught, they take great practice and are often best left to those with an innate understanding of the cultural customer service climate that is expected.Here are five of the most-wanted attributes of customer service representatives – keep these skills in mind when expanding or outsourcing your customer co... read more.

  • March 17, 2016
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By PRG, Posted in Business Process Outsourcing

As your business grows, your customer base increases, your offerings expand, and your technology advances. With all this growth, your customer service needs will multiply in response. How can you be sure to keep up? Customer support is a key aspect of any business and can mean the difference between keeping and losing a client.If your business is at a growth point and needs help providing support to your customers, keep these considerations in mind as you look into expanding your customer service team:Cost... read more.

  • February 23, 2016
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By PRG Consulting, Posted in Application Development

There are plenty of applications out there to help you manage your business. The problem? Most are only designed to do one task and they’re not created with your unique business needs in mind.A custom built web application can save you a huge amount of time by automating your key business processes. Your staff will be freed up to work on the tasks they were hired to do and all your information will be right where you need it, when you need it.Let’s have a look at what business processes a custom... read more.

  • February 12, 2016
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By PRG, Posted in Construction Project Management

Construction project management is the management process that ensures your building project gets completed on time, to the requirements outlined, with minimal fuss. Without correct construction management, your project can easily become unhinged, leading to delays, cost blow outs and even project cancellation – a nightmare for your well laid out plans.Construction Project Managers have superior skills in regulations knowledge, equipment, materials and personnel issues. They work to coordinate al... read more.

  • January 28, 2016
  • 1 Comments

By PRG, Posted in Construction Project Management

Does your team have the right experience to tackle your new construction project?According to recent statistics, one of the most commonly outsourced services is construction, with 53% of respondents indicating that they are outsourcing this service. The way of the future is in outsourcing your project work to providers specifically tailored for your construction solutions.To obtain the most experienced team in the field, consider placing contractors alongside your employees to get the most reliable results... read more.

  • January 14, 2016
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