By PRG, Posted in Application Development

Apps are what makes the world go round! Or at least, make our lives easier. Getting the right apps for your business can streamline operations and save valuable resources. Here are 4 app solutions for businesses.1. CRMCustomer Relationship Management software should be a key part of any business that has, you guessed it, customers! The right CRM app can help track customer details, orders, and communications so that you don’t have to sift through stacks of paperwork and long email and phone trails.CRM... read more.

  • December 12, 2016
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By PRG, Posted in Application Development

Got a company? Got stock and/or inventory? Then you need an inventory management system. While that’s really the best answer to the question, “Does my company need inventory management?”, we thought we’d break it down for you just why having a digital inventory management system is a good idea.Reason #1: You know where everything is at all timesThis is the most important aspect of inventory management and why having a digital inventory management system makes real sense. No matter ho... read more.

  • November 21, 2016
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By PRG, Posted in Business Process Outsourcing

How do you decide which outsourcing company should help with your business processes? While there’s always the standard “pick at least 3 providers and compare them” response, just how do you exactly go about the evaluation process? Well, it all goes back to your business and needs. You need to know what you’re looking for before you even get started.Here are 5 steps to take in order to successfully find the right outsourcing company for your customer service.Step 1: Know exactly what... read more.

  • October 20, 2016
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By PRG, Posted in Application Development

Inventory management is a cornerstone of running a successful business. Without the right systems in place you don’t know where stock is, how much you’ve got, what is in transit, when orders went out… and it can take a long time to track down items that should otherwise be a cinch.And while applications such as QuickBooks can be good for many small businesses, if you have complex systems and complex needs then you really need a custom inventory management application to help save you time... read more.

  • October 13, 2016
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By PRG, Posted in Business Process Outsourcing

Quality. It’s often a tough thing to judge. How do you judge the quality of a carton of orange juice, for instance? Is it by how the carton looks from the outside? By the price? How many oranges went into it? How many additives are in it? How it tastes to you? What if your tastes vary to other people?The same can be said for the quality of customer service.So just how do we measure the quality of our customer service? Here are some great ways to help determine your customer service quality rating.Meas... read more.

  • October 06, 2016
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By PRG, Posted in Application Development

When you consider the fact that 90% of today’s available data was created in just the last 2 years, it’s not surprising that big data is BIG business these days. The majority of big data is made up of every click, scroll or keystroke on a digital device. It equates to more than 2.5 quintillion bytes per day, the kind of number that probably has you scratching your head and thinking what on earth do we need all this data for?For business owners, it’s absolutely crucial to collect data to im... read more.

  • September 28, 2016
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By PRG, Posted in Business Process Outsourcing

Is your customer service stuck in the 1990s? Get ahead with the latest customer service solutions that can help your company perform their customer service tasks more efficiently and leave your customers with a smile on their face. Today we take a look at the top 7 customer service solutions that are being implemented around the world with brilliant results.Cloud ticketing systemA cloud ticketing system ensures that all your inbound and outbound calls are monitored in in the best way possible. An innovative... read more.

  • September 21, 2016
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Choosing to outsource your customer service is a big decision. You might have already thought about the cost benefits of doing so but nervous that you’ll lose that specialized touch and branding that you think your customer service department has nailed. If you are still umming and ahhing about whether to outsource your customer service then have a browse though these benefits – it may just give you the confidence you’re looking for.Here’s 5 of the top reasons that companies choose t... read more.

  • September 12, 2016
  • 3 Comments

By PRG, Posted in Application Development

While there’s plenty of “one-size-fits-all” customer relationship management (CRM) solutions around – in fact, you’re probably using one in your business right now – building, implementing, and growing your very own custom CRM makes far more sense for serious businesses.Tailoring your customer interactions and management to individuals is now more important than ever, in a world where people expect companies to understand them and speak directly to their desires. This is... read more.

  • June 17, 2016
  • 1 Comments

By PRG, Posted in Business Process Outsourcing

Your customer service is key to running a reputable and trusted company. Without excellent customer service to manage customer issues and complaints, you run the risk of not only losing current customers but also turning off potential new ones.So how do you find and hire a quality customer service team?Hiring an in-house customer service team can get expensive, particularly if you have to train people on your business. A common business practice nowadays is to offshore customer service; however, the negativ... read more.

  • May 25, 2016
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