By PRG, Posted in Business Process Outsourcing

BPO, or Business Process Outsourcing, has long been a great way to augment a company’s internal business processes with a specialized, often cost effective, provider. If you have your own business then you may feel like some of the business activities that are performed by employees within your business, while necessary, aren’t directly related to the actual work that your business does.For instance, there are a number of business processes, that while crucial to your business running successful... read more.

  • February 10, 2017
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By PRG, Posted in Business Process Outsourcing

Business Process Outsourcing, or BPO, is what companies across the globe are doing to help streamline their operations and make savings in non-core business areas, most notably in call centers. It involves outsourcing a function from within your business to another provider, one that concentrates only on this service.1. BPO helps you focus on your core businessWhat is your core business? It almost certainly isn’t customer service. So why do you have an internal team dedicated to this job function? In... read more.

  • January 26, 2017
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By PRG, Posted in Application Development

What’s your business? Finance? Construction? A bakery? Whatever industry you are in, you probably use software systems for customer management, planning, internal communications, billing… the list goes on.Business softwareMany businesses choose to use commercial off-the-shelf software products. Examples are Xero for bookkeeping, Slack for communicating with team members, and PowerPoint for company demonstrations. They may be a web-based software, or they may live entirely on your internal syste... read more.

  • January 11, 2017
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By PRG, Posted in Application Development

In today’s always online, fast paced world, it’s easy to see why people get frustrated when systems fail. We are used to having what we want, when we want it, and we make darn sure to let other people know about it when something goes wrong!But systems do fail – it’s all a part of life. The issue is how we manage things when they do. Do we send engineers to work on the job around the clock until it’s fixed? Sure, we probably do. Do we put on extra staff to deal with customer co... read more.

  • December 28, 2016
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By PRG, Posted in Application Development

Apps are what makes the world go round! Or at least, make our lives easier. Getting the right apps for your business can streamline operations and save valuable resources. Here are 4 app solutions for businesses.1. CRMCustomer Relationship Management software should be a key part of any business that has, you guessed it, customers! The right CRM app can help track customer details, orders, and communications so that you don’t have to sift through stacks of paperwork and long email and phone trails.CRM... read more.

  • December 12, 2016
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By PRG, Posted in Application Development

Got a company? Got stock and/or inventory? Then you need an inventory management system. While that’s really the best answer to the question, “Does my company need inventory management?”, we thought we’d break it down for you just why having a digital inventory management system is a good idea.Reason #1: You know where everything is at all timesThis is the most important aspect of inventory management and why having a digital inventory management system makes real sense. No matter ho... read more.

  • November 21, 2016
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By PRG, Posted in Business Process Outsourcing

How do you decide which outsourcing company should help with your business processes? While there’s always the standard “pick at least 3 providers and compare them” response, just how do you exactly go about the evaluation process? Well, it all goes back to your business and needs. You need to know what you’re looking for before you even get started.Here are 5 steps to take in order to successfully find the right outsourcing company for your customer service.Step 1: Know exactly what... read more.

  • October 20, 2016
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By PRG, Posted in Application Development

Inventory management is a cornerstone of running a successful business. Without the right systems in place you don’t know where stock is, how much you’ve got, what is in transit, when orders went out… and it can take a long time to track down items that should otherwise be a cinch.And while applications such as QuickBooks can be good for many small businesses, if you have complex systems and complex needs then you really need a custom inventory management application to help save you time... read more.

  • October 13, 2016
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By PRG, Posted in Business Process Outsourcing

Quality. It’s often a tough thing to judge. How do you judge the quality of a carton of orange juice, for instance? Is it by how the carton looks from the outside? By the price? How many oranges went into it? How many additives are in it? How it tastes to you? What if your tastes vary to other people?The same can be said for the quality of customer service.So just how do we measure the quality of our customer service? Here are some great ways to help determine your customer service quality rating.Meas... read more.

  • October 06, 2016
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By PRG, Posted in Application Development

When you consider the fact that 90% of today’s available data was created in just the last 2 years, it’s not surprising that big data is BIG business these days. The majority of big data is made up of every click, scroll or keystroke on a digital device. It equates to more than 2.5 quintillion bytes per day, the kind of number that probably has you scratching your head and thinking what on earth do we need all this data for?For business owners, it’s absolutely crucial to collect data to im... read more.

  • September 28, 2016
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